The Emergency Management Office (EMO) is responsible for maintaining a database of every civic address across the province. This database is then cross referenced with the landline telephone number, if one exists for each address. Call taking software used by 911 call takers will automatically display the phone number (even if it’s unlisted or unpublished), and the complete civic address information of the caller. It is very important that everyone in your home or office knows the correct civic address. It is also a good idea to keep it posted by the phone. A civic address includes:
- the civic number,
- street name and street type (i.e. Street, Road, Avenue, Lane)
- community, and
- county or municipality.
Example: 21 Mount Hope Avenue, Dartmouth, Halifax Regional Municipality.
Post Your Number
We can’t help you if we can’t find you. Seconds can mean the difference between life and death in an emergency. Getting resources where they are needed as quickly as possible is vital. This is especially true when dealing with 911 emergencies. However, without clearly posted civic numbers to guide them, emergency responders can sometimes have difficulty locating the address of a 911 emergency. Make sure that your civic number is posted in front of your home or business, and that it is clearly visible from the road day or night. This will assist police, firefighters and paramedics in being able to locate you as quickly as possible if an emergency should occur. If the civic number is posted directly on your house or place of business ensure that there is sufficient light so it is visible from the roadway at night. Civic numbers are relatively inexpensive and extremely effective. To find out how you can Sign up for Safety visit our provincewide list of civic sign suppliers. Although the requirements for civic number posting may vary by municipality, here are a few simple tips to keep in mind:
- Civic numbers should be in Arabic numerals (12 not XII or Twelve)
- Have at least 48 inches between the bottom of the numbers and the ground.*
- The colour of the numbers should clearly contrast the background. White numbers on a blue background work best. Reflective numbers are recommended.
- If the building can’t be seen clearly from the road, post the numbers on a sign. Signs should be within 15 feet of the road.*
- If the building is less than 50 feet from the road, numbers should be at least 65 mm (2 inches) tall.*
- If the building is more than 50 feet from the road, numbers should be at least 100 mm (4 inches) tall.*
* Civic address by-laws vary by municipality. For proper posting of your civic number please contact your municipal office. Not Sure of Your Civic Number? Contact the Emergency Management Office at 1-800-388-3911 (Mon-Fri, 8:30 a.m. to 4:30 p.m.).